Effective Date: 01/09/2023 (1st of September, 2023)
2. Information We Collect
Your personal information is stored and processed securely within the European Union, specifically in Germany. We take data privacy and security seriously and aim to adhere to the data protection laws and regulations of the European Union to ensure the confidentiality and integrity of your data.
Information You Provide: We may collect information that you voluntarily provide to us when you use our services, including but not limited to:
- Your username and contact information when you register for an account.
- Payment information when you make a purchase.
- Support and communication records when you contact us.
Automatically Collected Information: We may automatically collect certain information about your use of our services, including:
- IP addresses and device identifiers.
- Server logs and usage data.
- Cookies and similar tracking technologies.
In addition to the information mentioned above, we may collect certain information when you use specific integrated services on our platform:
Google OAuth Integration on Our Support Platform: When you choose to authenticate with your Google account through our support platform, we may collect the following information:
- Your Google account's email address.
- Your Google account's basic profile information (e.g., name, profile picture).
- Any information shared with us through your Google account in connection with your support inquiries or interactions with our support platform.
This information is collected solely to enhance your support experience, streamline authentication, and facilitate communication between you and our support team.
Discord OAuth 2.0 Authentication Integration on Our Wiki Site: When you authenticate with your Discord account on our wiki site, we may collect the following information:
- Your Discord account's username and user ID.
- Your Discord account's profile picture.
- Any information shared with us through your Discord account in connection with your interactions on our wiki site.
This information is collected to enable you to securely authenticate and log in to our wiki site using your Discord credentials. This integration does not share your Discord credentials at any time with us.
If you have concerns about the data collected through these authentication methods, you may review the privacy policies of Google and Discord for more information on how they handle your data.
3. How We Use Your Information
We may use your information for the following purposes:
4. Disclosure of Your Information
- To provide and maintain our Minecraft server hosting services.
- To process payments and provide customer support.
- To personalize your experience and improve our services.
- To communicate with you about updates, promotions, and important notices.
- To comply with legal obligations.
We may share your information in the following situations:
- With third-party service providers who assist us in operating our services.
- To comply with legal obligations or respond to lawful requests.
- In connection with a merger, acquisition, or sale of assets.
We implement reasonable security measures to protect your personal information from unauthorized access and disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Choices
You can manage your information and communication preferences by:
7. Children's Privacy
- Updating your account settings.
- Unsubscribing from marketing emails.
- Contacting us to request data deletion or correction.
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided us with personal information, please contact us, and we will take steps to delete such information.
9. Contact Us